To hold space and listen deeply. To ask questions.
To actually understand someone else’s perspective.
To share back, “I see you. This was really helpful.
What you shared will change how we’re doing things…”
And then to actually follow through. To revise. To improve.
Not because they are 3 layers above you in the org chart.
But because they’re a real user of what you’re building – and their input, engagement, and buy-in are critical to whether it succeeds.
I keep asking myself… Are we listening to understand and improve?
Or, are we just checking a box and moving onto the next thing without actually doing anything different?
I don’t think anyone of us have this figured out. But I know the teams that really win are the those who actually care about people and use what they hear.
